Refund & Return Policy

1. Policy Overview

At ibuluxe, we are committed to ensuring your satisfaction with every purchase. This Refund and Return Policy outlines the conditions and procedures for returning products and receiving refunds.

This policy applies to orders in India. We accept returns for both defective and non-defective products, and we accept exchanges for eligible items returned in new condition.

2. Eligibility for Returns

Products are eligible for return if:

• Return or exchange request is raised within 180 days of delivery
• Product is new, unused, unopened, and in original packaging
• Original seals, tags, and labels are intact
• Returns are accepted for both defective and non-defective products
• Exchanges are accepted for eligible products returned under the same conditions

Conditions for Consumables

For food and consumable products:

• Product must be new, unopened, and sealed
• Original packaging should not be tampered with
• Original labels must remain attached and legible
• Return or exchange requests must be raised within the 5-day window

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Products that are opened, used, consumed, or otherwise not in new condition
• Products with broken seals or missing original labels or packaging
• Return or exchange requests raised after the 5-day window
• Products damaged after delivery due to misuse, mishandling, or improper storage

4. Return Process

Follow these steps to initiate a return:

Alternative: Email Request

You can also email us at returns@ibuluxe.com with:

• Order ID
• Registered email/phone number
• Whether you want a return or an exchange
• Reason for return or exchange
• Product photos (if damaged or defective)

5. Refund Process

5.1 Policy Summary

The policy details below reflect the return and refund settings currently applicable to orders in India.

5.2 Fees and Labels

• Return Label: For eligible drop-off and postal returns, the label can be downloaded, printed, and used free of charge
• Restocking Fee: No restocking fee is charged on eligible returns

5.3 Refund Timing

Refund processing time is 1 day.

6. Refund Timeline

Note: Exchange requests follow the same 5-day window and new-condition requirements.

7. Order Cancellation

7.1 Before Shipping

• Orders can be cancelled anytime before shipment
• Refund processing time is 1 day
• Cancel from Order History or contact customer support

7.2 After Shipping

• Cancellation requests after shipment will be handled under the 5-day return policy
• Returned products must remain in new condition
• Return methods remain in store, at a drop-off location, or by post

7.3 Cancellation by ibuluxe

We reserve the right to cancel orders due to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Delivery location not serviceable

In such cases, refund processing time is 1 day.

8. Damaged/Defective Products

If you receive a damaged or defective product:

What to Do

1. Do not use or consume the product
2. Take clear photos/videos showing the damage
3. Keep the original packaging intact
4. Raise a complaint through Order History or email us

Resolution Options

• Return Accepted: Defective products are eligible for return under the same 5-day window
• Exchange Accepted: Defective products are eligible for exchange when returned in new condition
• Refund: Refund processing time is 1 day

9. Exchange Policy

We accept exchanges for eligible products returned in India.

1. Raise the exchange request within 180 days of delivery
2. Return the product in new condition with original packaging, seals, and labels intact
3. Use any accepted return method: in store, at a drop-off location, or by post

Exchange requests follow the same new-condition requirement and 5-day return window.

10. Cash on Delivery (COD) Refunds

For orders paid via Cash on Delivery:

• The same 5-day return window applies
• Products must be returned in new condition
• Exchanges are accepted for eligible products
• Refund processing time is 1 day

11. Contact Us

For any queries regarding returns and refunds:

For unresolved grievances, you may contact our Grievance Officer at grievance@ibuluxe.com. You may also approach the appropriate Consumer Disputes Redressal Forum as per the Consumer Protection Act, 2019.